B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
61%
61% -- consumers citing poor inbound call center service as reason to stop doing business for consumers (2025)
About 61% of consumers state that organizations' subpar inbound call center services are the reason they stopped doing business with them.
- The source text qualifies the figure with 'about 61%'
- Original survey source not specified
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
61%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
vcarecorporation.com
Primary
Tier C
https://www.vcarecorporation.com/blog/what-are-the-best-possible-solutions-to-inbound-call-center-pr… ↗
Source Article
What are The Best Possible Solutions to Inbound Call Center Problems - Vcare
While consumer expectations are at an all-time high, there are also an unprecedented number of tales about poor customer service. Because disgruntled consumers don’t hesitate to share their negative online experiences. A lot of companies, including Disney, Starbucks, Ikea, Shopify, and others, have …
Original Research
vcarecorporation.com
· Original study ↗
Methodology
Blog citing unspecified consumer survey; original source not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 61% consumers citing poor inbound call center service as reason to stop doing business. Source: vcarecorporation.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-quit-poor-call-center-61
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<blockquote cite="https://lighthousedata.io/data/consumers-quit-poor-call-center-61" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>61%</strong> -- consumers citing poor inbound call center service as reason to stop doing business for consumers<br><small>Source: vcarecorporation.com (2025) · <a href="https://lighthousedata.io/data/consumers-quit-poor-call-center-61" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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