B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
50%
50% -- share of consumers who favor virtual queue over physical line for US consumers (2025)
50% of consumers favor a virtual queue over standing in a physical line, based on a 2025 Waitwhile consumer survey of 1,000 U.S. respondents.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Waitwhile
Primary
Tier B
https://www.vizitorapp.com/blog/customer-queue-management-system-your-buying-guide-2026/ ↗
Source Article
Queue Management Systems: The Complete Guide
Waiting in Line, Solved: The Complete Guide to Queue Management Systems
This guide rebuilds queue management systems into a real pillar resource, covering what a QMS is, the physical and digital types in use today, how one works step by step, a comparison table, and a framework for choosing and roll…
Original Research
Waitwhile
· Original study ↗
Methodology
Waitwhile fourth annual report on waiting behavior, 1,000 U.S. respondents
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US consumers: 50% share of consumers who favor virtual queue over physical line. Source: Waitwhile (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-virtual-queue-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-prefer-virtual-queue-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- share of consumers who favor virtual queue over physical line for US consumers<br><small>Source: Waitwhile (2025) · <a href="https://lighthousedata.io/data/consumers-prefer-virtual-queue-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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