B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
68%
68% -- consumers more likely to use business that responds to reviews for consumers (2026)
68% of consumers say they are more likely to use a business that responds to reviews.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
68%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
shopclawmart.com
Primary
Tier C
https://www.shopclawmart.com/blog/automate-review-response-management-build-ai-agent ↗
Source Article
Automate Review Response Management: Build an AI Agent That Replies
Automate Review Response Management: Build an AI Agent That Replies to Reviews
Automate Review Response Management: Build an AI Agent That Replies to Reviews
Every business owner I've talked to in the last year has the same dirty secret: they're not responding to most of their reviews. Not because t…
Original Research
shopclawmart.com
· Original study ↗
Methodology
Original survey not named in article.
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
consumers: 68% consumers more likely to use business that responds to reviews. Source: shopclawmart.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-review-responders
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-prefer-review-responders" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>68%</strong> -- consumers more likely to use business that responds to reviews for consumers<br><small>Source: shopclawmart.com (2026) · <a href="https://lighthousedata.io/data/consumers-prefer-review-responders" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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