B
Evidence Grade B
Graded
under review
Safe to Cite
Current
48%
48% -- consumer preference for phone customer support for consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
48%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
audpro-onhold.com
Primary
Tier C
https://audpro-onhold.com/are-your-clients-getting-back-in-business-support-them-in-letting-the-worl… ↗
Source Article
Are Your Clients Back in Business?
Original Research
audpro-onhold.com
· Original study ↗
Methodology
Consumer survey cited by AudPro; original source not identified
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
Channelcontent
Cite this stat
Plain Text
consumers: 48% consumer preference for phone customer support. Source: audpro-onhold.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-phone-support-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-prefer-phone-support-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>48%</strong> -- consumer preference for phone customer support for consumers<br><small>Source: audpro-onhold.com (2026) · <a href="https://lighthousedata.io/data/consumers-prefer-phone-support-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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