B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
86%
86% -- consumers preferring human agent for US consumers (2019)
86% of US consumers prefer to interact with a human agent over an AI-based system.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
86%
Unit
Percentage
Data Vintage
2019
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CGS
Primary
Tier B
https://arabot.io/en/blog-post/15/ ↗
Source Article
The Science of AI: Why Chatbots Will Never Replace Human Workers
Original Research
CGS
· Original study ↗
Methodology
2019 CGS Customer Service Chatbots & Channels Survey of more than 1,000 U.S. consumers
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US consumers: 86% consumers preferring human agent. Source: CGS (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-prefer-human-agent-cgs-2019
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-prefer-human-agent-cgs-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>86%</strong> -- consumers preferring human agent for US consumers<br><small>Source: CGS (2019) · <a href="https://lighthousedata.io/data/consumers-prefer-human-agent-cgs-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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