B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Current

80%

80% -- consumers likely to use business that responds to all reviews for US consumers (2026)

2026  · n=1,002  · BrightLocal

80% of US consumers say they are likely to use a business that responds to all of its reviews.

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Attribution: BrightLocal View source
Lighthouse Research Team
Last verified:  ·  How we verify data →
Source verified Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2026
Entity
US consumers
Sample Size
1,002
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
BrightLocal Primary Tier B
https://getplaudit.com/tools/ai-review-response-generator ↗
Confidence: 53/100 Vintage: 2026 Channel: Deep Crawl
Source Article
Free AI Review Response Generator for Google Reviews | Plaudit
Free AI Review Response Generator Paste a customer review, pick your tone, and get a professional response in seconds. Works for Google, Trustpilot, Yelp, and any other platform. No sign-up required · No watermarks · 100% free Review details Response options Tone Approach Length Number of variants G…
Original Research
BrightLocal · Original study ↗

BrightLocal 2026 Local Consumer Review Survey of 1,002 US adults

Methodology documented
Industrymarketing
Plain Text
US consumers: 80% consumers likely to use business that responds to all reviews. Source: BrightLocal (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-likely-use-business-responding-reviews-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-likely-use-business-responding-reviews-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- consumers likely to use business that responds to all reviews for US consumers<br><small>Source: BrightLocal (2026) · <a href="https://lighthousedata.io/data/consumers-likely-use-business-responding-reviews-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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