B
Evidence Grade B
Graded
under review
Safe to Cite
Current
75%
75% -- consumers frustrated when unable to reply to automated sms for consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
75%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
GSMA Intelligence / CTIA
Primary
Tier C
https://astutesolutions.com/blog/articles/sms-for-customer-service ↗
Source Article
Using SMS for Customer Service: Why, How, & When
Original Research
GSMA Intelligence / CTIA
· Original study ↗
Methodology
Cited to GSMA Intelligence and CTIA
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 75% consumers frustrated when unable to reply to automated sms. Source: GSMA Intelligence / CTIA (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-frustrated-no-reply-sms-75
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-frustrated-no-reply-sms-75" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>75%</strong> -- consumers frustrated when unable to reply to automated sms for consumers<br><small>Source: GSMA Intelligence / CTIA (2026) · <a href="https://lighthousedata.io/data/consumers-frustrated-no-reply-sms-75" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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