B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
75%
75% -- consumers expecting consistent experience rate for consumers (2024)
75% of consumers expect a consistent experience wherever they engage, such as on websites, social media, mobile, or in person.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
75%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://3sixty.agency/online-customer-experience/ ↗
Source Article
Online Customer Experience: A Key to Digital Success - 3Sixty
What is Online Customer Experience
Customer experience, in the context of online customers, refers to customers' overall impression and perception while interacting with a company's digital platforms, such as websites, mobile apps, or social media channels, regardless of their customer journey.
It e…
Original Research
Salesforce
· Original study ↗
Methodology
Cited from Salesforce research; original methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 75% consumers expecting consistent experience rate. Source: Salesforce (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-expect-consistent-experience-salesforce
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-expect-consistent-experience-salesforce" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>75%</strong> -- consumers expecting consistent experience rate for consumers<br><small>Source: Salesforce (2024) · <a href="https://lighthousedata.io/data/consumers-expect-consistent-experience-salesforce" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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