B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
94%
94% -- consumer sentiment dreading customer support for American consumers (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
94%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
2,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Helpshift
Primary
Tier C
https://originallyus.sg/ease-and-benefits-of-bringing-in-a-simple-chatbot-for-your-online-business/ ↗
Source Article
Ease and benefits of bringing in a simple chatbot for your online business - Originally US
Chatbots have become an increasingly popular and effective way for brands to interact with their customers. You might have seen them within company websites, Facebook Messenger, Telegram, or SMS. They’re everywhere, even within Singapore. Wondering why?
It’s simple. Chatbots are not only easy to imp…
Original Research
Helpshift
· Original study ↗
Methodology
Survey by chatbot developer Helpshift; exact year not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
American consumers: 94% consumer sentiment dreading customer support. Source: Helpshift (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-dread-customer-support-helpshift
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-dread-customer-support-helpshift" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>94%</strong> -- consumer sentiment dreading customer support for American consumers<br><small>Source: Helpshift (2025) · <a href="https://lighthousedata.io/data/consumers-dread-customer-support-helpshift" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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