B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
67%
67% -- consumers willing to change negative review for US consumers (2025)
67% of consumers say they would change a negative review if the business responded well.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
67%
Unit
Percentage
Data Vintage
2025
Entity
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ReviewTrackers
Primary
Tier C
https://starflywheel.com/blog/opentable-reviews-guide ↗
Source Article
OpenTable Reviews: The Restaurant Owner's Complete Guide
OpenTable Reviews: The Restaurant Owner's Complete Guide
Everything restaurant owners need to know about OpenTable reviews — how they work, why they matter, and 6 proven strategies to get more verified diner reviews.
The Most Trusted Reviews in the Restaurant Industry
Every review platform has a cre…
Original Research
ReviewTrackers
· Original study ↗
Methodology
Cited from ReviewTrackers research; survey details not provided on page
Methodology documented
Segmentation
Industrymarketing
RegionUS
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
US consumers: 67% consumers willing to change negative review. Source: ReviewTrackers (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-change-negative-review-response
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-change-negative-review-response" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67%</strong> -- consumers willing to change negative review for US consumers<br><small>Source: ReviewTrackers (2025) · <a href="https://lighthousedata.io/data/consumers-change-negative-review-response" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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