B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Current

82%

82% -- consumer complaint preference for North American consumers (2026)

Name: Consumer Complaint Preference Statistics
Creator: Lighthouse Intelligence
Published: 2026-07-16

2026 · Botpress

82% of North American consumers still want to file a complaint with a human rather than an AI.

Cite this stat Share How we verify

Attribution: Botpress View source

Lighthouse Research Team

Last verified: 2026-07-16 · How we verify data →

Source verified Evidence graded

Value

82%

Unit

Percentage

Data Vintage

2026

Entity

North American consumers

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Botpress Primary Tier A

https://botpress.com/pl/resources/support-chatbot-survey-report ↗

Confidence: 65/100 Vintage: 2026 Channel: Cc Extraction

Source Article

Raport z badania chatbotów wsparcia 2026

Raport Ciekawi Cię, co klienci naprawdę myślą o wsparciu AI? Przeprowadziliśmy ankietę wśród północnoamerykańskich konsumentów na temat ich rzeczywistych doświadczeń z AI w obsłudze klienta — co buduje zaufanie, co je niszczy i czego naprawdę oczekują, gdy coś pójdzie nie tak. Spoiler: 82% nadal chc…

Original Research

Botpress · Original study ↗

Methodology

Survey of North American consumers regarding their experiences with AI in customer service.

Segmentation

Channelrss_feed

Cite this stat

Plain Text

North American consumers: 82% consumer complaint preference. Source: Botpress (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumer_complaint_preference

HTML Embed

<blockquote cite="https://lighthousedata.io/data/consumer_complaint_preference" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- consumer complaint preference for North American consumers<br><small>Source: Botpress (2026) · <a href="https://lighthousedata.io/data/consumer_complaint_preference" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

Share on X Share on LinkedIn

Use this data in your work

Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.

Copy citation Explore similar stats →