B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
22%
22% -- share of consumers saying expectations increased for US consumers (customer care) (2022-03)
22% of surveyed consumers report that their customer care expectations increased over the past two years.
- Sample sizes across reported survey questions ranged from N=182 to N=336.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
22%
Unit
Percentage
Data Vintage
2022-03
Entity
Sample Size
336
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know
Primary
Tier A
https://execsintheknow.com/magazines/april-2022-issue/understanding-changing-consumer-expectations/ ↗
Source Article
Understanding Changing Consumer Expectations
Understanding Changing Consumer Expectations
by Execs In The Know
The past 24 months have been disrupted in ways few could have expected. The pandemic and resulting transformation in the way we work, learn, shop, and live forced us to reset some of our expectations and behaviors. Many of these chang…
Original Research
Execs In The Know
· Original study ↗
Methodology
Online survey, March 3-8, 2022
Methodology documented
Segmentation
Industrymarketing
RegionUS
Channelprint
Cite this stat
Plain Text
US consumers (customer care): 22% share of consumers saying expectations increased. Source: Execs In The Know (2022-03). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumer-expectations-increased-2022
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<blockquote cite="https://lighthousedata.io/data/consumer-expectations-increased-2022" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>22%</strong> -- share of consumers saying expectations increased for US consumers (customer care)<br><small>Source: Execs In The Know (2022-03) · <a href="https://lighthousedata.io/data/consumer-expectations-increased-2022" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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