B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
39%
39% -- customer complaint resolution satisfaction rate for U.S. consumers (2023)
39% of customers were delighted or completely satisfied with the resolution to their issue.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
39%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
1,000
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
94
Source
Customer Care Measurement & Consulting (CCMC) and the W.P. Carey School of Business at Arizona State University
Primary
Tier B
https://blog.hubspot.com/service/national-customer-rage-survey ↗
Source Article
National Customer Rage Survey: Top 10 Highlights For Service Teams in 2024
Is 2023 the new age of customer rage?
According to the latest National Customer Rage Survey, the answer is yes.
Data shows that customers are experiencing more problems than in years past, and they're not afraid to voice their complaints.
Before we dig into the key takeaways from the survey, let's t…
Original Research
Customer Care Measurement & Consulting (CCMC) and the W.P. Carey School of Business at Arizona State University
· Original study ↗
Methodology
National Customer Rage Survey, January 2023
Segmentation
Industrymarketing_tech
RegionUS
RoleAll marketers
Channelcontent
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U.S. consumers: 39% customer complaint resolution satisfaction rate. Source: Customer Care Measurement & Consulting (CCMC) and the W.P. Carey School of Business at Arizona State University (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/complaint_resolution_satisfaction_2023
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<blockquote cite="https://lighthousedata.io/data/complaint_resolution_satisfaction_2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>39%</strong> -- customer complaint resolution satisfaction rate for U.S. consumers<br><small>Source: Customer Care Measurement & Consulting (CCMC) and the W.P. Carey School of Business at Arizona State University (2023) · <a href="https://lighthousedata.io/data/complaint_resolution_satisfaction_2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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