B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
18%
18% -- complaint volume growth rate for UK social housing landlords (2024-2025)
Complaint volumes in UK social housing rose by 18% according to early 2024/25 TSM findings.
- Early findings
- May reflect better recording rather than worsening service
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
18%
Unit
Percentage
Data Vintage
2024-2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Housemark
Primary
Tier A
https://www.housemark.co.uk/news/turning-data-into-trust-what-the-latest-tsm-results-tell-us-about-c… ↗
Source Article
Customer Experience in Social Housing - Housemark
The early findings from Housemark’s 2024/25 Tenant Satisfaction Measures (TSMs) show a sector that is hopefully beginning to rebuild trust and improve the overall customer experience. But while the upward trends are encouraging, the data also highlights where more work is needed.
A Welcome Shift in …
Original Research
Housemark
· Original study ↗
Methodology
Housemark Tenant Satisfaction Measures (TSMs)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK social housing landlords: 18% complaint volume growth rate. Source: Housemark (2024-2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/complaint-volume-growth-2024-25
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<blockquote cite="https://lighthousedata.io/data/complaint-volume-growth-2024-25" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18%</strong> -- complaint volume growth rate for UK social housing landlords<br><small>Source: Housemark (2024-2025) · <a href="https://lighthousedata.io/data/complaint-volume-growth-2024-25" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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