B
Evidence Grade B
Graded
under review
Safe to Cite
Current
63%
63% -- customer switching rate due to bad service for US consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
63%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
The New York Times
Primary
Tier C
https://www.anttix.com/fast-and-friendly-service ↗
Source Article
Fast and Friendly Service
Original Research
The New York Times
· Original study ↗
Methodology
Survey cited as conducted by The New York Times; original methodology not stated in article.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US consumers: 63% customer switching rate due to bad service. Source: The New York Times (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/complainers-switched-provider-nyt-survey
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<blockquote cite="https://lighthousedata.io/data/complainers-switched-provider-nyt-survey" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63%</strong> -- customer switching rate due to bad service for US consumers<br><small>Source: The New York Times (2026) · <a href="https://lighthousedata.io/data/complainers-switched-provider-nyt-survey" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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