B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
23%
23% -- live chat usage rate for companies (2025)
23% of companies use live chat for support.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
23%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
wowcustomersupport.com
Primary
Tier C
https://www.wowcustomersupport.com/blog/propel-your-business-to-new-heights-with-the-power-of-live-c… ↗
Source Article
Propel Your Business to New Heights with Live Chat
Live chat support is now a standard website feature, frequently appearing as a tiny bubble allowing visitors to converse with a real professional. Although it looks like a straightforward question-asking tool, it has much more potential. The research demonstrating this chat window's success is compe…
Original Research
wowcustomersupport.com
· Original study ↗
Methodology
Cited customer service research study; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies: 23% live chat usage rate. Source: wowcustomersupport.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-use-live-chat-for-support
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<blockquote cite="https://lighthousedata.io/data/companies-use-live-chat-for-support" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>23%</strong> -- live chat usage rate for companies<br><small>Source: wowcustomersupport.com (2025) · <a href="https://lighthousedata.io/data/companies-use-live-chat-for-support" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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