B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
15%
15% -- share of companies rating customer service effectiveness as high for companies (2026)
Only about 15% of surveyed companies rated their customer service effectiveness as high.
- Secondhand citation of Harvard Business Analytic Services study
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Harvard Business Analytic Services
Primary
Tier C
https://www.bbalectures.com/role-of-salesforce-dx-in-filling-technology-gaps-in-customer-experience/ ↗
Source Article
Salesforce DX in Filling Technology Gaps in Customer Experience
Salesforce DX. Offering a great customer experience is the easiest way for any business to nurture. Customer experience, i.e., CX is one major area of focus in the era of the Fourth Industrial Revolution. A recent study done by the Harvard Business Analytic Services revealed that about 73% of the bu…
Original Research
Harvard Business Analytic Services
· Original study ↗
Methodology
Study by Harvard Business Analytic Services, cited secondhand by bbalectures.com
Methodology documented
Segmentation
IndustryFinTech
Company SizeEnterprise
RoleAll marketers
Cite this stat
Plain Text
companies: 15% share of companies rating customer service effectiveness as high. Source: Harvard Business Analytic Services (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-rate-customer-service-high-15pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/companies-rate-customer-service-high-15pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- share of companies rating customer service effectiveness as high for companies<br><small>Source: Harvard Business Analytic Services (2026) · <a href="https://lighthousedata.io/data/companies-rate-customer-service-high-15pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.