B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
68%
68% -- share of companies saying customer portal does not meet requirements for companies with customer portals (2025)
68% of companies state that their customer portal does not meet today's requirements in terms of user-friendliness, integration or scalability.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
68%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
IDC
Primary
Tier B
https://www.thisisdmg.com/en/customer-portals-platform-comparison-modular-system-platform-or-individ… ↗
Source Article
Modular or customized? The right approach for the customer portal
Customer portals platform comparison – modular system, platform or individual development?
The pressure to digitize is increasing – not just perceived, but measurable: according to a recent IDC study, over 75% of B2B customers expect digital self-service offerings as standard. At the same time, 68% …
Original Research
IDC
· Original study ↗
Methodology
Cited alongside IDC study; methodology not detailed in source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies with customer portals: 68% share of companies saying customer portal does not meet requirements. Source: IDC (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-portal-falls-short-requirements
HTML Embed
<blockquote cite="https://lighthousedata.io/data/companies-portal-falls-short-requirements" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>68%</strong> -- share of companies saying customer portal does not meet requirements for companies with customer portals<br><small>Source: IDC (2025) · <a href="https://lighthousedata.io/data/companies-portal-falls-short-requirements" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.