B
Evidence Grade B
Graded
under review
Safe to Cite
Current
37%
37% -- customer experience maturity rate for companies (2026)
37% of companies are not yet at a level 1 for their customer experience maturity according to Forrester Research.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
37%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester Research
Primary
Tier C
http://www.arbelatech.com/role/ceo.html ↗
Source Article
CEO - Role
Original Research
Forrester Research
· Original study ↗
Methodology
Based on Forrester Research customer experience maturity matrix, as cited by Arbela Technologies
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies: 37% customer experience maturity rate. Source: Forrester Research (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-below-level1-cx-maturity
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<blockquote cite="https://lighthousedata.io/data/companies-below-level1-cx-maturity" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>37%</strong> -- customer experience maturity rate for companies<br><small>Source: Forrester Research (2026) · <a href="https://lighthousedata.io/data/companies-below-level1-cx-maturity" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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