B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
80%
80% -- share of companies believing they excel at customer service for companies (2026)
80 percent of companies believe they excel in their customer service efforts according to a Harvard Management report.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Harvard Management
Primary
Tier C
https://ansafone.com/contact-center-services/ ↗
Source Article
Contact Center Services
Original Research
Harvard Management
· Original study ↗
Methodology
Cited as a Harvard Management report; original methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies: 80% share of companies believing they excel at customer service. Source: Harvard Management (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-believe-excel-customer-service
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<blockquote cite="https://lighthousedata.io/data/companies-believe-excel-customer-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- share of companies believing they excel at customer service for companies<br><small>Source: Harvard Management (2026) · <a href="https://lighthousedata.io/data/companies-believe-excel-customer-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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