B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
72%
72% -- support cost savings rate for community support channels (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
home.bettermode.com
Primary
Tier C
https://home.bettermode.com/blog/support-community ↗
Source Article
Support Community: Transform Service
Support Community: Transforming Customer Service Landscapes
Ever had a question about a product and wished you could just ask someone who's been in your shoes? That's where support communities come in.
Support communities are transforming how companies deliver customer service—reducing costs, improv…
Original Research
home.bettermode.com
· Original study ↗
Methodology
Research cited by Bettermode blog; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
community support channels: 72% support cost savings rate. Source: home.bettermode.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/community-support-cost-savings-72pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/community-support-cost-savings-72pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- support cost savings rate for community support channels<br><small>Source: home.bettermode.com (2025) · <a href="https://lighthousedata.io/data/community-support-cost-savings-72pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.