B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
44.2%
44.2% -- communication complaint share for U.S. franchise car dealerships (Google negative reviews) (Q1 2026)
The industry average share of negative dealership reviews citing communication issues was 44.2% in Q1 2026.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
44.2%
Unit
Percentage
Data Vintage
Q1 2026
Entity
Sample Size
18,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Widewail
Primary
Tier A
https://www.widewail.com/voc-q1-2026 ↗
Source Article
Q1 2026 Voice of the Customer: Car Dealership Reviews | Widewail
Voice of the Customer: Q1 2026 — Auto Dealership Review Data
Voice of the Customer
Q1 2026
Work got better. People got better. Communication got worse.
1.15M
Q1 2026 Google Reviews
U.S. FRANCHISE DEALERSHIPS
−14.8%
Review Volume vs Q1 2025
RETURN TO 2024 BASELINE
12.3
Monthly Reviews / Rooftop
MEDIA…
Original Research
Widewail
· Original study ↗
Methodology
Share of negative Google reviews mentioning communication; described as the industry's number-one complaint.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
U.S. franchise car dealerships (Google negative reviews): 44.2% communication complaint share. Source: Widewail (Q1 2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/communication-complaint-share-dealers-q1-2026
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<blockquote cite="https://lighthousedata.io/data/communication-complaint-share-dealers-q1-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44.2%</strong> -- communication complaint share for U.S. franchise car dealerships (Google negative reviews)<br><small>Source: Widewail (Q1 2026) · <a href="https://lighthousedata.io/data/communication-complaint-share-dealers-q1-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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