B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
31
31 -- net promoter score for Cleveland Clinic (2025)
Cleveland Clinic had an initial Net Promoter Score (NPS) of 31 prior to an 18-month positioning/messaging shift that increased it to 64.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
31
Unit
Score
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
bestbma.com
Primary
Tier C
https://bestbma.com/2025/12/19/how-healthcare-brand-positioning-sets-you-apart-2025/ ↗
Source Article
How Healthcare Brand Positioning Sets You Apart [2025]
Original Research
bestbma.com
· Original study ↗
Methodology
Case study claim; NPS rose from 31 to 64 after rebranding
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Cleveland Clinic: 31 net promoter score. Source: bestbma.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cleveland-clinic-nps-31-to-64
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<blockquote cite="https://lighthousedata.io/data/cleveland-clinic-nps-31-to-64" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31</strong> -- net promoter score for Cleveland Clinic<br><small>Source: bestbma.com (2025) · <a href="https://lighthousedata.io/data/cleveland-clinic-nps-31-to-64" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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