B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
67
67 -- net promoter score for Chick-fil-A (2024)
Chick-fil-A has an NPS of 67.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
67
Unit
Score
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
Merren
Primary
Tier C
https://merren.io/5-evergreen-customer-service-principles-to-improve-your-net-promoter-score/ ↗
Source Article
5 Best Strategies to Improve Net Promoter Score.
Improve Brand Advocacy with Our Net Promoter Score Survey
Get 10x More Survey Responses Over The Industry Standard
The Net Promoter Score is a customer loyalty metric curated by Bain & Company. It maps customer experience as a whole. The Net Promoter Score scale identifies happy customers, customer …
Also cited by
Original Research
Merren
· Original study ↗
Methodology
Company NPS cited by Merren
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2008 | 72 | |
| 2024 (current) | 67 | -6.9% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
Chick-fil-A: 67 net promoter score. Source: Merren (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chick-fil-a-nps-67
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<blockquote cite="https://lighthousedata.io/data/chick-fil-a-nps-67" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67</strong> -- net promoter score for Chick-fil-A<br><small>Source: Merren (2024) · <a href="https://lighthousedata.io/data/chick-fil-a-nps-67" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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