B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
80%
80% -- chatbot adoption rate for businesses using chatbots for customer interactions (2020 (target year of Oracle survey))
80% of businesses plan to use chatbots for customer interactions by 2020.
- Represents planned/projected adoption rather than actual realized adoption by 2020
- Secondary citation from an Oracle survey
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2020 (target year of Oracle survey)
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Oracle
Primary
Tier C
https://www.ignitehcm.com/blog/hr-at-your-fingertips-chatbots-and-virtual-assistants-transforming-em… ↗
Source Article
HR at Your Fingertips: Chatbots and Virtual Assistants Transforming Employee Support
In today's fast-paced business world, Human Resources (HR) departments are constantly seeking innovative ways to streamline processes and provide better support to employees. With the advent of artificial intelligence (AI) and natural language processing (NLP), chatbots and virtual assistants are re…
Original Research
Oracle
· Original study ↗
Methodology
Survey by Oracle, cited second-hand in Ignite HCM blog post
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
businesses using chatbots for customer interactions: 80% chatbot adoption rate. Source: Oracle (2020 (target year of Oracle survey)). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-customer-interaction-adoption-oracle
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chatbot-customer-interaction-adoption-oracle" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- chatbot adoption rate for businesses using chatbots for customer interactions<br><small>Source: Oracle (2020 (target year of Oracle survey)) · <a href="https://lighthousedata.io/data/chatbot-customer-interaction-adoption-oracle" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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