B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
80%
80% -- chatbot adoption rate for global companies (2020)
80% of all companies are expected to have chatbot solutions set up by the end of 2020.
- Forecasted/expected figure cited in a blog post without primary research source attribution
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2020
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
gosmarter.ai
Primary
Tier C
https://www.gosmarter.ai/blog/how-to-score-your-first-ai-quick-wins-faq-chatbots/ ↗
Source Article
How to score your first AI quick wins: FAQ chatbots
How to score your first AI quick wins: FAQ chatbots
- Steph Organ
- Archive
- November 21, 2019
- Updated:
Table of Contents Show Hide
AIFightsBack webinar Augmenting Customer Service with Chatbots 16 April at 15.00 is now over. Check out our video and slide and slide
Taking on Artificial Intelligen…
Original Research
gosmarter.ai
· Original study ↗
Methodology
Forecast cited in blog post: 80% of all companies expected to have chatbot solutions set up by the end of 2020. Original research source is not named or linked in the article.
Methodology documented
Segmentation
Industrymarketing
RegionGlobal
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
global companies: 80% chatbot adoption rate. Source: gosmarter.ai (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-adoption-companies-2020
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<blockquote cite="https://lighthousedata.io/data/chatbot-adoption-companies-2020" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- chatbot adoption rate for global companies<br><small>Source: gosmarter.ai (2020) · <a href="https://lighthousedata.io/data/chatbot-adoption-companies-2020" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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