B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
31%
31% -- share of consumers wanting personalised advice via chat for chat commerce consumers (2025)
31% of consumers using chat commerce want personalised advice.
- The source does not name the primary research study or methodology behind the statistic.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
31%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
learn.islash.io
Primary
Tier C
https://learn.islash.io/islash-insights/islash-ais-automated-reply-power-24-7-customer-conversations ↗
Source Article
iSlash AI's Automated Reply Power 24/7 Customer Conversations | iSlash AI
iSlash AI's Automated Reply Power 24/7 Customer Conversations
Chat Commerce Is Not the Future — It’s the Now
Consumers today don’t want to fill out long forms, get stuck in email threads, or wait for days to get an answer. They want to chat.
Whether it's checking the price of a product, getting pers…
Original Research
learn.islash.io
· Original study ↗
Methodology
Vendor blog citing unnamed research
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
chat commerce consumers: 31% share of consumers wanting personalised advice via chat. Source: learn.islash.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chat-commerce-personalised-advice-31
HTML Embed
<blockquote cite="https://lighthousedata.io/data/chat-commerce-personalised-advice-31" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31%</strong> -- share of consumers wanting personalised advice via chat for chat commerce consumers<br><small>Source: learn.islash.io (2025) · <a href="https://lighthousedata.io/data/chat-commerce-personalised-advice-31" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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