B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
5
5 -- good customer effort score threshold for Customer Effort Score (7-point scale) (2026)
A good Customer Effort Score is considered above 5.0 on a 7-point scale.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
5
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Alternacx
Primary
Tier B
https://alternacx.com/what-is-customer-effort-score-ces/ ↗
Source Article
What is Customer Effort Score (CES)?
Original Research
Alternacx
· Original study ↗
Methodology
Benchmark threshold cited by Alternacx
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer Effort Score (7-point scale): 5 good customer effort score threshold. Source: Alternacx (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ces-good-score-threshold-5
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<blockquote cite="https://lighthousedata.io/data/ces-good-score-threshold-5" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>5</strong> -- good customer effort score threshold for Customer Effort Score (7-point scale)<br><small>Source: Alternacx (2026) · <a href="https://lighthousedata.io/data/ces-good-score-threshold-5" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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