C
Evidence Grade C
Use with Hedging
Recent
1
1 -- national banking customer satisfaction rank for Capital One (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
1
Unit
Rank
Data Vintage
2025
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
J.D. Power
Primary
Tier A
https://www.bandwidth.com/customers/capital-one/ ↗
Source Article
Inside Capital One’s customer excellence | Bandwidth Reverb25
Customer Story
At Reverb®, Capital One unpacked how it powers seamless customer comms at enterprise scale
#1
in J.D. Power's National Banking Satisfaction Study
#15
in Fortune 100 Best Companies to Work For® in 2025
Capital One’s Distinguished Engineer and Director, Simran Kaur, sat down with David …
Original Research
J.D. Power
· Original study ↗
Methodology
J.D. Power's National Banking Customer Satisfaction Study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
Capital One: 1 national banking customer satisfaction rank. Source: J.D. Power (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/capital-one-jd-power-ranking
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<blockquote cite="https://lighthousedata.io/data/capital-one-jd-power-ranking" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>1</strong> -- national banking customer satisfaction rank for Capital One<br><small>Source: J.D. Power (2025) · <a href="https://lighthousedata.io/data/capital-one-jd-power-ranking" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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