B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
66%
66% -- callers hang up frustrated rate for call centre callers (2026)
According to some consumer report surveys, 66% (two-thirds) of callers hang up frustrated if they cannot actually talk to someone.
- Attributed vaguely to 'some consumer report surveys'
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
66%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
answerconnect.co.uk
Primary
Tier C
https://www.answerconnect.co.uk/blog/author/aisling-doyle/page/2/ ↗
Source Article
Aisling Doyle, Author at AnswerConnect UK Blog
Original Research
answerconnect.co.uk
· Original study ↗
Methodology
Cited as 'consumer report surveys' without named source
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
call centre callers: 66% callers hang up frustrated rate. Source: answerconnect.co.uk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/callers-hang-up-frustrated-66
HTML Embed
<blockquote cite="https://lighthousedata.io/data/callers-hang-up-frustrated-66" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- callers hang up frustrated rate for call centre callers<br><small>Source: answerconnect.co.uk (2026) · <a href="https://lighthousedata.io/data/callers-hang-up-frustrated-66" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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