B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
33%
33% -- annual employee turnover rate for Average call centre (2016)
The average call center experiences an annual employee turnover rate of 33%.
- Secondary citation of 3C logic (2016)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
33%
Unit
Percentage
Data Vintage
2016
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
3C Logic
Primary
Tier C
http://aremaconnect.com/2018/01/call-centre-agents-and-employee-retention-rates-a-challenge-for-the-… ↗
Source Article
Call Centre Agents and employee retention rates: a challenge for the call centre industry
Original Research
3C Logic
· Original study ↗
Methodology
Reported by 3C Logic, cited secondhand
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Average call centre: 33% annual employee turnover rate. Source: 3C Logic (2016). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-centre-annual-turnover-2016
HTML Embed
<blockquote cite="https://lighthousedata.io/data/call-centre-annual-turnover-2016" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- annual employee turnover rate for Average call centre<br><small>Source: 3C Logic (2016) · <a href="https://lighthousedata.io/data/call-centre-annual-turnover-2016" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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