B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
85%
85% -- share of shared comments positive or neutral for consumers who contacted call centers in North and South America (2026)
85% of comments shared by consumers about their contact center experiences in North and South America were either positive or neutral.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
TCFCR (ENTREVISTA)
Primary
Tier B
http://tcfcr.com/tcfcr-services/entrevista-global-division/ ↗
Source Article
Global Division - ENTREVISTA
Original Research
TCFCR (ENTREVISTA)
· Original study ↗
Methodology
ENTREVISTA (TCFCR) consumer study of call center experiences
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers who contacted call centers in North and South America: 85% share of shared comments positive or neutral. Source: TCFCR (ENTREVISTA) (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-center-word-of-mouth-positive-neutral-85
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<blockquote cite="https://lighthousedata.io/data/call-center-word-of-mouth-positive-neutral-85" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- share of shared comments positive or neutral for consumers who contacted call centers in North and South America<br><small>Source: TCFCR (ENTREVISTA) (2026) · <a href="https://lighthousedata.io/data/call-center-word-of-mouth-positive-neutral-85" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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