B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
15%
15% -- customer satisfaction and nps increase for call center software adopters (2023)
Implementing call center software increased customer satisfaction and Net Promoter Score by 15% for large companies worldwide.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2023
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
60
Freshness
95
Source
International Journal of Information Technology and Management
Primary
Tier C
https://enthu.ai/blog/best-call-center-software/ ↗
Source Article
12 Best Call Center Software to Try Out in 2023 | Enthu.AI
In today’s digital age, a customer has many options to interact with a product or service.
He may use an email, a chat, social media or a traditional phone call. Still, the utility of traditional phone calls is huge, and therefore, call centers are still in the businesses, serving hundreds of custom…
Original Research
International Journal of Information Technology and Management
· Original study ↗
Methodology
Cited study from International Journal of Information Technology and Management; details not specified
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
Channelcontent
Cite this stat
Plain Text
call center software adopters: 15% customer satisfaction and nps increase. Source: International Journal of Information Technology and Management (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-center-software-csat-nps-increase-15
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<blockquote cite="https://lighthousedata.io/data/call-center-software-csat-nps-increase-15" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- customer satisfaction and nps increase for call center software adopters<br><small>Source: International Journal of Information Technology and Management (2023) · <a href="https://lighthousedata.io/data/call-center-software-csat-nps-increase-15" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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