B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
49%
49% -- call center software adoption rate for businesses (2025)
About 49% of businesses have adopted call center software.
- Secondary citation to LiveAgent (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
49%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
LiveAgent
Primary
Tier C
https://www.ambscallcenter.com/blog/business-phone-stats ↗
Source Article
15 Business Phone Stats Small Business Owners Need to Know (2026)
Original Research
LiveAgent
· Original study ↗
Methodology
Cited to LiveAgent; 24% plan to implement over next two years
Methodology documented
Segmentation
IndustryB2B
Company SizeMid-market
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
businesses: 49% call center software adoption rate. Source: LiveAgent (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-center-software-adoption
HTML Embed
<blockquote cite="https://lighthousedata.io/data/call-center-software-adoption" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>49%</strong> -- call center software adoption rate for businesses<br><small>Source: LiveAgent (2025) · <a href="https://lighthousedata.io/data/call-center-software-adoption" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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