B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
11%
11% -- absenteeism rate for global call centers (2023)
The average rate of annual absence in call centers worldwide is 11%, according to Dimension Data.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
11%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
76
Source
Dimension Data
Primary
Tier A
https://www.ameyo.com/blog/5-most-common-call-center-agent-problems-and-how-to-solve-them/ ↗
Source Article
What are the most Common Call Center Agent Problems and Solution?
Top-class customer service is one of the cornerstones to building a successful business. Call centers appear at the front line of providing customer services. However, often a number of factors stand between a call center and its goal of optimum customer service provision.
While there are several is…
Original Research
Dimension Data
· Original study ↗
Methodology
Statistics provided by benchmarking firm Dimension Data.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
global call centers: 11% absenteeism rate. Source: Dimension Data (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/call-center-absenteeism-rate
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<blockquote cite="https://lighthousedata.io/data/call-center-absenteeism-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>11%</strong> -- absenteeism rate for global call centers<br><small>Source: Dimension Data (2023) · <a href="https://lighthousedata.io/data/call-center-absenteeism-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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