B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
5%
5% -- businesses actually responding to online reviews for Businesses (2025)
Only 5% of businesses actually respond to online reviews according to BrightLocal's 2025 Consumer Review Survey.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
5%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
BrightLocal
Primary
Tier B
https://alhena.ai/blog/auto-reply-feefo-reviews-alhena-ai/ ↗
Source Article
Can You Auto
Original Research
BrightLocal
· Original study ↗
Methodology
BrightLocal Consumer Review Survey
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Businesses: 5% businesses actually responding to online reviews. Source: BrightLocal (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/businesses-responding-to-reviews-2025
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<blockquote cite="https://lighthousedata.io/data/businesses-responding-to-reviews-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>5%</strong> -- businesses actually responding to online reviews for Businesses<br><small>Source: BrightLocal (2025) · <a href="https://lighthousedata.io/data/businesses-responding-to-reviews-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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