B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
5%
5% -- share of businesses responding to online reviews for businesses (2025)
Only 5% of businesses respond to their online reviews, ratings, and feedback.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
5%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Upfirst
Primary
Tier C
https://alhena.ai/blog/auto-respond-feefo-reviews-ai/ ↗
Source Article
Auto
Original Research
Upfirst
· Original study ↗
Methodology
Cited from Upfirst 2025 research
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
businesses: 5% share of businesses responding to online reviews. Source: Upfirst (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/businesses-respond-online-reviews-2025
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<blockquote cite="https://lighthousedata.io/data/businesses-respond-online-reviews-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>5%</strong> -- share of businesses responding to online reviews for businesses<br><small>Source: Upfirst (2025) · <a href="https://lighthousedata.io/data/businesses-respond-online-reviews-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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