B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
80%
80% -- businesses expected to utilize chatbots for businesses (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Business Insider
Primary
Tier C
https://trustway.marketing/chatbots/ ↗
Source Article
Advantages of Using a Chatbot | Future of Chatbots
Chatbots are computer programs that simulate human conversation. They can be used to provide customer service, answer questions, or simply entertain people. Chatbots are often used in messaging apps, such as WhatsApp and Facebook Messenger, but they can also be found on websites and in other softwar…
Original Research
Business Insider
· Original study ↗
Methodology
Cited from Business Insider
Methodology documented
Segmentation
IndustryAll
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
businesses: 80% businesses expected to utilize chatbots. Source: Business Insider (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/businesses-expected-to-use-chatbots-80
HTML Embed
<blockquote cite="https://lighthousedata.io/data/businesses-expected-to-use-chatbots-80" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- businesses expected to utilize chatbots for businesses<br><small>Source: Business Insider (2025) · <a href="https://lighthousedata.io/data/businesses-expected-to-use-chatbots-80" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.