B
Evidence Grade B
Graded
under review
Safe to Cite
Current
10%
10% -- technician productivity increase for BOC Australia (Salesforce Field Service implementation) (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
10%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Australia
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ProQuest IT / Salesforce customer case study
Primary
Tier C
https://proquestit.com/insights/boc-field-service-productivity/ ↗
Source Article
BOC: +10% Technician productivity increase in Field Service
BOC: From a business case to 10% technician productivity increase with Salesforce Field Service
BOC Australia, part of the Linde Group, quotes, designs, installs and services gas products used in industries like manufacturing, healthcare, food and beverage, electronics, and more. With a robust team …
Original Research
ProQuest IT / Salesforce customer case study
· Original study ↗
Methodology
Case study: route optimisation via Salesforce Field Service automatically recalculates travel routes for dispatchers according to priorities and SLAs
Methodology documented
Segmentation
IndustryRetail
Company SizeEnterprise
RegionAustralia
Cite this stat
Plain Text
BOC Australia (Salesforce Field Service implementation): 10% technician productivity increase. Source: ProQuest IT / Salesforce customer case study (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/boc-technician-productivity-increase-10
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<blockquote cite="https://lighthousedata.io/data/boc-technician-productivity-increase-10" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>10%</strong> -- technician productivity increase for BOC Australia (Salesforce Field Service implementation)<br><small>Source: ProQuest IT / Salesforce customer case study (2026) · <a href="https://lighthousedata.io/data/boc-technician-productivity-increase-10" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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