B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
50%
50% -- share of customer service calls related to billing for customer service calls (2025)
Roughly 50% of customer service calls are related to billing inquiries.
- Rough/approximate estimate cited as general industry statistic without specific original citation
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
aleysian.com
Primary
Tier C
https://aleysian.com/2025/04/08/from-idea-to-innovation-in-24-hours-the-story-behind-benny-our-ai-bi… ↗
Source Article
From Idea to Innovation in 24 Hours: The Story Behind Benny, Our AI Billing Assistant
Brandon Tamsevicius – Senior Principal Consultant
The energy at Salesforce TDX 2025 in San Francisco was electric. Competing against 90+ teams from all corners of the world, Aleysian’s team – consisting of Steven Cocchiarella, Griffin Holman, and myself – had less than 24 hours to turn an idea into …
Original Research
aleysian.com
· Original study ↗
Methodology
Statistic cited by Aleysian blog post without named original source; secondary citation
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customer service calls: 50% share of customer service calls related to billing. Source: aleysian.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/billing-inquiry-customer-service-calls-2025
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<blockquote cite="https://lighthousedata.io/data/billing-inquiry-customer-service-calls-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- share of customer service calls related to billing for customer service calls<br><small>Source: aleysian.com (2025) · <a href="https://lighthousedata.io/data/billing-inquiry-customer-service-calls-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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