B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
56%
56% -- share of negative app reviews due to technical issues for banking apps (2025)
56% of negative reviews about banking apps were due to technical issues.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
56%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Ipsos
Primary
Tier C
https://www.snowdropsolutions.com/blog/how-to-enhance-the-user-experience-in-digital-banking ↗
Source Article
How To Enhance The User Experience In Digital Banking
How To Enhance The User Experience In Digital Banking
Find out how banks can improve the digital banking experience, increasing user satisfaction and reducing churn through intuitive design and rich data.
- Published
In an era where convenience and personalisation are paramount, user experience (UX)…
Original Research
Ipsos
· Original study ↗
Methodology
Ipsos review analysis, cited by Snowdrop Solutions
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
banking apps: 56% share of negative app reviews due to technical issues. Source: Ipsos (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/banking-app-negative-reviews-technical-issues
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<blockquote cite="https://lighthousedata.io/data/banking-app-negative-reviews-technical-issues" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>56%</strong> -- share of negative app reviews due to technical issues for banking apps<br><small>Source: Ipsos (2025) · <a href="https://lighthousedata.io/data/banking-app-negative-reviews-technical-issues" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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