B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
87%
87% -- customer advocacy rate for Bank customers (2026)
87% of bank customers will advocate for their bank when it demonstrates empathy and makes them feel valued.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
87%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Blend
Primary
Tier C
https://www.belwo.com/blogs/reducing-customer-attrition-in-the-financial-sector-why-it-happens-how-t… ↗
Source Article
Reducing Customer Attrition in the Financial Sector: Why It Happens & How to Prevent It
Original Research
Blend
· Original study ↗
Methodology
Study cited by Blend, as reported in secondary blog article
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
Bank customers: 87% customer advocacy rate. Source: Blend (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bank-empathy-customer-advocate-87
HTML Embed
<blockquote cite="https://lighthousedata.io/data/bank-empathy-customer-advocate-87" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>87%</strong> -- customer advocacy rate for Bank customers<br><small>Source: Blend (2026) · <a href="https://lighthousedata.io/data/bank-empathy-customer-advocate-87" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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