B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
80%
80% -- call centers relying on kba for Financial institution call centers (2025)
Over 80% of financial institution call centers continue to use knowledge-based authentication (KBA).
- Reported as 'over 80%'
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
helpscout.net
Primary
Tier C
https://www.helpscout.com/blog/improve-customer-service-in-banking/ ↗
Source Article
7 Ways to Improve Customer Service in the Banking Industry
Banking customer service sits in a strange spot. The stakes are higher than most other industries, yet it often feels like many banks treat customer service as an afterthought laid on top of their core operations.
That reality shows up in the numbers. 59% of Americans say good customer service is th…
Original Research
helpscout.net
· Original study ↗
Methodology
Customer-service technology adoption figure cited without named source; reported as 'over 80%', so value is a floor. Vintage estimated from publication context.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Financial institution call centers: 80% call centers relying on kba. Source: helpscout.net (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/bank-call-centers-kba-reliance
HTML Embed
<blockquote cite="https://lighthousedata.io/data/bank-call-centers-kba-reliance" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- call centers relying on kba for Financial institution call centers<br><small>Source: helpscout.net (2025) · <a href="https://lighthousedata.io/data/bank-call-centers-kba-reliance" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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