B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
12 hours
12 hours -- average customer support response time for companies (2021)
The average response time for handling customer support requests is 12 hours among surveyed companies.
- Applies to companies that respond to customer support requests
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
12 hours
Unit
Duration Hours
Data Vintage
2021
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
systronics.online
Primary
Tier C
https://www.systronics.online/post/3-ways-how-crm-improves-customer-service ↗
Source Article
3 Ways How CRM Improves Customer Service And Support
3 Ways How CRM Can Improve Customer Service And Support
Updated: May 11, 2021
You may have seen reports and surveys conducted among customers claiming that quality and pricing aren’t the only factors modern customers consider when deciding whether they want to buy your product or service. Nowadays, …
Original Research
systronics.online
· Original study ↗
Methodology
Study of 1,000 companies, original publisher not named
Methodology documented
Segmentation
IndustryB2B
Company SizeMid-market
Cite this stat
Plain Text
companies: 12 hours average customer support response time. Source: systronics.online (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/average-support-email-response-time-12-hours
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<blockquote cite="https://lighthousedata.io/data/average-support-email-response-time-12-hours" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>12 hours</strong> -- average customer support response time for companies<br><small>Source: systronics.online (2021) · <a href="https://lighthousedata.io/data/average-support-email-response-time-12-hours" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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