B
Evidence Grade B
Safe to Cite
Dated
27
27 -- net promoter score for Mobile Networks Average (2012)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
27
Unit
Score
Data Vintage
2012
Entity
Sample Size
34,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
70
Methodology
45
Freshness
86
Sources (7)
The Institute of Customer Service
Primary
Tier A
https://www.instituteofcustomerservice.com/customer-satisfaction-remains-high-with-banks-and-buildin… ↗
Source Article
Not All NPS Scores Are Created Equal | Chadwick Martin Bailey
About a 2 min. read
When Net Promoter Score® (NPS) hit the brand measurement scene two decades ago, it was quickly embraced by companies across industries as THE measure of brand advocacy. Researchers learned how to calculate scores and analyze shifts as well. Companies began to track their ratings …
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Original Research
The Institute of Customer Service
· Original study ↗
Methodology
Survey of consumers across Europe.
Segmentation
Channelrss_feed
Cite this stat
Plain Text
Mobile Networks Average: 27 net promoter score. Source: The Institute of Customer Service (2012). Via Lighthouse Intelligence -- https://lighthousedata.io/data/average-nps-mobile-2012
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<blockquote cite="https://lighthousedata.io/data/average-nps-mobile-2012" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>27</strong> -- net promoter score for Mobile Networks Average<br><small>Source: The Institute of Customer Service (2012) · <a href="https://lighthousedata.io/data/average-nps-mobile-2012" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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