B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
73
73 -- average customer satisfaction for top 100 e-commerce sites (2009)
The average customer satisfaction score of the top 100 e-commerce sites was 73 out of 100 in 2009.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
73
Unit
Score
Data Vintage
2009
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
83
Source
ForeSee Results
Primary
Tier A
http://www.mediapost.com/publications/article/105734/study-shopping-on-the-internet-bo-ring.html?edi… ↗
Source Article
Study: Shopping On The Internet? Bo-ring!
- by Sarah Mahoney , May 11, 2009
The study, the fifth annual customer service ranking from ForeSee Results, finds that the average satisfaction level of the top 100 e-commerce sites slipped to 73 out of 100, with more than half of the sites registering decreases in customer satisfaction. Only a fif…
Original Research
ForeSee Results
· Original study ↗
Methodology
Fifth annual customer service ranking from ForeSee Results
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
top 100 e-commerce sites: 73 average customer satisfaction. Source: ForeSee Results (2009). Via Lighthouse Intelligence -- https://lighthousedata.io/data/average-customer-satisfaction-top-100-ecommerce-sites
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<blockquote cite="https://lighthousedata.io/data/average-customer-satisfaction-top-100-ecommerce-sites" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73</strong> -- average customer satisfaction for top 100 e-commerce sites<br><small>Source: ForeSee Results (2009) · <a href="https://lighthousedata.io/data/average-customer-satisfaction-top-100-ecommerce-sites" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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