B
Evidence Grade B
Graded
under review
Safe to Cite
Current
15%
15% -- avg handle time reduction for IQVIA's auto attendant with Five9 IVA (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
30
Freshness
95
Sources (3)
Five9
Primary
Tier A
https://www.five9.com/blog/self-service-use-case-in-action-auto-attendant ↗
Source Article
Self-Service Use Case in Action - Auto Attendant
Self-Service Use Case in Action - Auto Attendant
Earlier this year IQVIA deployed an auto attendant with Five9 IVA and got great results.
Previously, IQVIA had a DTMF-based auto attendant that customers found difficult to use. The result, customers often zeroed out to “get to a human” faster. Unfort…
Also cited by
iqvia.com
https://www.iqvia.com/
2026-08-16
cmswire.com
https://www.cmswire.com/
2026-08-16
Original Research
Five9
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
IQVIA's auto attendant with Five9 IVA: 15% avg handle time reduction. Source: Five9 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/auto_attendant_avg_handle_time_reduction
HTML Embed
<blockquote cite="https://lighthousedata.io/data/auto_attendant_avg_handle_time_reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- avg handle time reduction for IQVIA's auto attendant with Five9 IVA<br><small>Source: Five9 (2026) · <a href="https://lighthousedata.io/data/auto_attendant_avg_handle_time_reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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