B
Evidence Grade B
Graded
under review
Safe to Cite
Current
70
70 -- net promoter score for Apple (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
70
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
Apple
Primary
Tier C
https://ticketdesk.ai/blog/the-top-10-key-performance-metrics-for-customer-service-in-2026/511 ↗
Source Article
The Top 10 Key Performance Metrics for Customer Service in 2026
The Top 10 Key Performance Metrics for Customer Service in 2026
In today’s competitive landscape, ‘good’ customer service isn’t enough. World-class support is a data-driven science, built on a foundation of precise measurement and continuous improvement. But which numbers truly matter? It’s easy to …
Also cited by
2026-09-21
Original Research
Apple
· Original study ↗
Methodology
Benchmark cited in vendor blog
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2008 | 66 | |
| 2026 (current) | 70 | +6.1% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
Apple: 70 net promoter score. Source: Apple (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/apple-nps-above-70
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<blockquote cite="https://lighthousedata.io/data/apple-nps-above-70" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70</strong> -- net promoter score for Apple<br><small>Source: Apple (2026) · <a href="https://lighthousedata.io/data/apple-nps-above-70" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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