B
Evidence Grade B
Graded
under review
Safe to Cite
Current
13%
13% -- annoyed shoppers raised voice share for UK adult shoppers who got annoyed with service workers (YouGov poll for Retail Trust) (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
13%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
2,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Retail Trust (YouGov poll)
Primary
Tier B
https://www.asiantrader.biz/retail-trust-respect-retail-campaign ↗
Source Article
Retail Trust calls for respect for retail staff amid record high abuse levels
Original Research
Retail Trust (YouGov poll)
· Original study ↗
Methodology
Conditional figure: of the 71% of shoppers who admitted getting annoyed with a shop worker, delivery driver or customer services worker, 13% raised their voice or lost their temper
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK adult shoppers who got annoyed with service workers (YouGov poll for Retail Trust): 13% annoyed shoppers raised voice share. Source: Retail Trust (YouGov poll) (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/annoyed-shoppers-raised-voice
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<blockquote cite="https://lighthousedata.io/data/annoyed-shoppers-raised-voice" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>13%</strong> -- annoyed shoppers raised voice share for UK adult shoppers who got annoyed with service workers (YouGov poll for Retail Trust)<br><small>Source: Retail Trust (YouGov poll) (2026) · <a href="https://lighthousedata.io/data/annoyed-shoppers-raised-voice" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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