B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
33%
33% -- consumers willing to switch after single poor service experience for American consumers (2025)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
33%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Express
Primary
Tier C
https://insta-answer.com/how-to-know-when-its-time-to-switch-answering-services/ ↗
Source Article
How to Know When It’s Time to Switch Answering Services
How to Know When It’s Time to Switch Answering Services
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Introduction
In the competitive realm of small and blue-collar businesses, an answering service can have a significant impact on customer experie…
Original Research
American Express
· Original study ↗
Methodology
American Express study, cited by Insta Answer blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
American consumers: 33% consumers willing to switch after single poor service experience. Source: American Express (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/amex-consumers-switch-after-poor-service
HTML Embed
<blockquote cite="https://lighthousedata.io/data/amex-consumers-switch-after-poor-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- consumers willing to switch after single poor service experience for American consumers<br><small>Source: American Express (2025) · <a href="https://lighthousedata.io/data/amex-consumers-switch-after-poor-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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